On receipt of your £250 deposit (which must be in the form of a cheque made payable to Light a Lantern), we will send you a receipt and confirm the due date and amount of your balancing payment.
Receipt of your balancing payment (in the form of a cheque made payable to Light a Lantern) must be received TWO WEEKS prior to your event. A request for your balancing payment will be sent to you 28 days prior to the date of your event. We reserve the right to redeploy our Display Team if we do not receive the balancing payment within TWO WEEKS of your event. We will treat the failure to send us your balancing payment with two weeks of your event as a CANCELLATION by the customer (see below).
Light a Lantern is not required to be registered for VAT. Standard release packages involve our sky lanterns being released manually. An additional charge of £100 per display will be charged if you request the use of our sky lantern release technology that enables up to six lanterns to be released at any one time. Light a Lantern reserves the right to outsource your sky lantern display to one of our affiliates. Your display will be covered by the Public Liability insurance of Light a Lantern or the affiliate depending on which company performs the display.
You have the right to cancel your display up to 48 hours prior to your event. Upon receiving your request to cancel, the balancing payment will be refunded to you in the form of a cheque within 14 days. The £250 deposit payment will not be refunded. Cancellations received within 48 hours of the event will be treated on a case by case basis. In this instance, any costs/ expenses incurred by Light a Lantern or our affiliate relating to your cancelled event will be deducted from the final balancing payment (this could include but is not limited to insurance costs, travel expenses and wages).
Safety is our number one priority. We and our affiliates reserve the right to cancel a display if the weather conditions or venue are not suitable to safely perform a displayat your event. The nominated Display Team Leader will review the weather conditions and location prior to performing a display at your event. If it appears beyond doubt that the display will not be able to proceed prior to your event due to conditions outside the control of Light a Lantern or our affiliates (adverse weather conditionsor the venue is not suitable) then we will not perform the display. The decision of the Display Team Leader is final.
In the event that Light a Lantern or our affiliates are unable to perform a sky lantern display at your venue due to conditions outside the control then you will not receive a refund of the deposit or balancing payment as employee and insurance costs will have already been incurred. Instead, the Display Team will leave you with the display lanterns in order that you can release and enjoy them at a future personal event.